Everything Canadian customers ask about ZenoVOD

Look at four pillars: live-stream stability, channel count, device compatibility, and refund terms. ZenoVOD scores top marks across all four — 99.9% uptime, 15,000+ channels, support on every major streaming device, and a no-questions 7-day refund. Stability comes from our 10 Gbps backbone with Anti-Freeze 9.8 buffering, and our channel list covers every major Canadian and international network.

Yes. IPTV streams over the internet only — no dish, no cable line, no installer visit. A stable 16 Mbps connection is enough for HD; 30 Mbps is recommended for native 4K. Your existing home Wi-Fi or wired connection is all you need.

Yes. Our 7-day money-back guarantee is unconditional. If you're not satisfied within the first week, email us and we'll refund the full payment within 48 business hours. We log roughly 0.8% refund requests per year — a strong vote of confidence from Canadian subscribers.

Yes. We provide a 7-day EPG covering approximately 80% of the channel lineup, including all major Canadian networks (CBC, Radio-Canada, TVA, CTV, Global, Sportsnet, TSN, RDS). The EPG appears inside IBO Player as a colour-coded timeline.

Our streams use H.264 compression at roughly 8 Mbit per stream. Channel-change momentarily peaks slightly higher; we recommend a minimum 16 Mbps connection for stable HD, or 30 Mbps for native 4K channels. ZenoVOD does not throttle bandwidth.

Switch to another channel for a few seconds and return to the original — this re-syncs the stream. If buffering persists, reboot your router and run a speed test. Anti-Freeze 9.8 auto-adapts to drops in throughput, but a marginal connection can still need a refresh.

Read independent reviews on Trustpilot and Reddit, look for transparent pricing, test the service with a refund window, and avoid providers without contact details. ZenoVOD lists real contact methods, a Canadian business address, and a 7-day refund — all signs of legitimacy.

Each subscription is licensed to one device at a time. You can install IBO Player on multiple devices and switch between them, but only one stream can play simultaneously. Need a second active stream? Buy a second subscription at the same plan price.

Yes. Once your payment is confirmed, your activation email with IBO Player credentials arrives within 5 minutes. Your subscription period starts from that moment — not from your purchase time. Example: pay at 11:55 PM, receive credentials at 11:58 PM, your 30-day window starts at 11:58 PM.

Use speedtest.net several times during the day to capture an average. A consistent 16 Mbps is the minimum for HD streaming. If your connection regularly drops below this, ask your ISP to test the line or upgrade your plan.

VISA, Mastercard, American Express, PayPal, Apple Pay, Interac e-Transfer, Bitcoin, and most major cryptocurrencies. All payments are routed through SSL-encrypted gateways and PCI-compliant processors. ZenoVOD never sees or stores your card details.

First reboot your router and device. If the issue persists, ensure your subscription isn't being used simultaneously on a second device, then contact our 24/7 support via WhatsApp (+1 514 447 7860) or email. Most issues are resolved in under 10 minutes.

Only one: IBO Player. It's the official ZenoVOD application and the only one our system authorises. You'll find it in every major store (App Store, Google Play, Amazon Appstore, Samsung, LG). See our setup guide for device-specific installation.

ZenoVOD is licensed for Canadian residents. The service works on travel within North America without restriction. For longer international stays we recommend our global package — contact support for details.